Lastpass Password Vault

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Your LastPass vault is your home base for everything you’ve saved including passwords, secure notes, and credit card information. If you are new to LastPass, you can import sites into your vault or add them manually. Or with the browser extension, LastPass will automatically capture account passwords as you enter them on every website. Try the best password manager for free! Generate strong passwords and store them in a secure vault. Now with enterprise SSO and adaptive MFA that integrates with your apps.

Some of my passwords and Vault items are missing! How do I get them back?

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If you log in to your LastPass Vault and notice that some of your stored passwords and Vault items are missing, there are a few things you can do to get them back.

Check that you are using the right Identity

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If you have created Identities for your LastPass Vault, you may have selected an Identity that does not contain your stored item.

You can check by doing either of the following:
  • Using the LastPass web browser extension:
  1. In your web browser toolbar, click the active LastPass icon .
  2. Go to Account Options > Identities.
  3. Select your desired Identity or select All.
  4. Search for the Vault item again.

    Result: You should now be able to locate your stored Vault item.

  • Using the online web Vault:
  1. Go to and log in with your username and Master Password.
  2. In the user account drop-down menu (upper-right in the toolbar) your selected Identity is displayed.
  3. Use the drop-down menu to select your desired Identity or click All.
  4. Search for the Vault item again.

Result: You should now be able to locate your stored Vault item.

Check your deleted items

If you have deleted the item, you can check in your deleted items repository and restore if needed.

  1. Log in to LastPass and access your Vault by doing either of the following:
    • In your web browser toolbar, click the LastPass icon , then select Open My Vault.
    • Go to and log in with your email address and Master Password.
  2. Select Advanced Options in the left navigation.
  3. Select View deleted items.
    • For a single item, locate your deleted item, then click the Restore icon .
    • For multiple items, hover over each item and check the box in the upper-right hand corner to select it, then use the Actions drop-down menu and select Restore.
  4. When prompted, click Yes.

    Result: You have now restored your Vault item(s) and can use them again.

Refresh your Vault

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If you only recently saved the item and LastPass hasn't been refreshed, you can clear your local cache then refresh your Vault.

  1. While logged in to LastPass, click the active LastPass icon in your toolbar.
  2. Go to Account Options > Advanced > Refresh Sites.

    Result: Your Vault data is synced, and you can now locate your desired Vault item.

There’s no question that LastPass has saved me a lot of time – and headache – by remembering and filling passwords for me. But I’ve found that there is lots of information besides passwords that I need to access and use in my day-to-day life, online and off. Whether I’m booking our next family vacation, submitting medical forms at a new doctor’s office, or filling out a job application, there are all sorts of details that I need to have on hand, sometimes when I least expect it.

Why store more than passwords in LastPass?

With templates for many different types of information, LastPass is the perfect place for me to store all those other details. Rather than rifling through stacks of papers or worrying about losing or damaging important documents when I carry them in my purse, I can keep secure, digital records that go everywhere with me!

A few reasons I store digital records in LastPass:

  • No matter where I am or what device I’m using – from a work computer, to my Chromebook, iPad, or Android phone – I know I can always log in to LastPass to access information
  • Sensitive details are encrypted, so I know they’re safe
  • Even if I don’t have WiFi or a data connection, I can log into LastPass offline and view the data I need
  • Because we both use LastPass, I can share everything with my husband in a Shared Folder so we both can access and use the stored records

What items to store in your vault

When it comes to organizing your family’s important information, here’s what I recommend storing in LastPass for extra convenience:


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If you’re booking a trip, especially internationally, you’ll likely be asked for your passport information. Rather than searching through a file cabinet or stack of papers, having a digital record of it ensures you can quickly look up or copy-paste the details you need.

In LastPass, use the “Passport” option to store each family member’s passport. You can even use upload a photocopy or picture of the passport as an “attachment” to the note.

Driver’s License

You may carry your driver’s license in your wallet, but there are other times besides driving where you may need to look up your license number. Filling out job applications, applying to rent an apartment, booking flights, or renting a car are all situations where your driver’s license may be requested. A quick search in the vault for your license ID is much more convenient.

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In LastPass, use the “Driver’s License” option to store each family member’s license information. Again, you can upload a photocopy or picture of the license to the note,

Payment Cards

If you’re like me, you probably do just as much shopping online as you do in real life, if not more. Just in the last week, my online purchases have ranged from a housewarming gift to a delivery meal for friends with a new baby to everyday household essentials and even a new bookcase. Every purchase requires entering my credit card and billing address. With those details saved in LastPass, it’s just a few clicks to complete the checkout process.

In LastPass, use the “Payment Card” option to store all debit cards or credit cards.

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Social Security Numbers

It’s not often you’ll need to use your Social Security number, but having it stored for every member of the family makes it easier on the rare occasions it does come up. I have my number memorized, of course, but haven’t memorized the numbers for my other family members. When I need to reference it for signing into a financial account or filling out a medical form, it’s so much easier to look it up in LastPass than to try calling my husband or go hunting in our paper files.

In LastPass, use the “Social Security Number” option to store each family member’s SSN.

Insurance Cards

Though you may carry your medical, dental, and other insurance cards in your wallet, there may be other times when a digital record is handy. Having a record in LastPass makes it easier to copy-paste the ID number and other details if it’s requested on any forms.

In LastPass, use the “Health Insurance” option to store details on your insurance cards.

Using LastPass as a Convenient Vault for Everything Else

If you have other family members – or even roommates or friends – who may need access to those records, too, you can share them via LastPass. In LastPass Families, a Shared Folder is a convenient way to share many records with others.

Of course, the list above is just a small sample of the types of information you can – and should! – store in LastPass for added convenience. Other pieces of information you may want to add to LastPass include: addresses (think billing and shipping), WiFi passwords, bank accounts, membership numbers, security questions and answers, prescriptions, and information for computers and important devices.

Your LastPass vault is the perfect place to store anything you may need to look up or want to ensure you have a secure digital record of. Set aside some time to add these important details to LastPass for added convenience and peace of mind going forward.