Chase App Not Recognizing Mobile Device

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Determine whether the issue is related to the app or the product to be paired
Try pairing the product to another device or to the same device but without using the Bose Connect app. For more info, see Connecting mobile devices. If the product still does not pair, see Unable to connect with mobile device.

Close and reopen the Bose app
Closing apps varies by device and operating system. On most iOS devices, double-tap the home button to view running apps, swipe left or right to find the app and swipe up on the app to close it. On many Android devices, press the Recent button to view running apps and swipe away the Connect app to close it.

Reboot the Bluetooth®-enabled device
The device may have malfunctioned and might need to be reset. This is typically done by turning the device off and, if possible, removing the battery for 15 seconds. Reinstall the battery (if removable) and turn on the device.

Google Home: Compatible with the Google Home device. Android devices: Android OS version 2.2 and higher that are compatible with Google Play. Apple devices: iPhone / iPad running an operating system with version 9.0 and above. Newsstand app for iPhone or iPad supports reading magazines, but not all formats.

Already did all that. This issue happens to 3 other people on Android as well so it's not isolate to my device. Will check with Chase tech support. One thing to note, we're not in the U.S. But currently travel in Spain. But the app should work anywhere in the world. Already tried it on VPN app with no luck. All phones that can not play Chase Mobile. Technical performance phone list that can not run Chase Mobile.

For Android 6 devices, enable location services
Android 6 needs a location permission and location service enabled to scan for Bluetooth low-energy devices, like your Bose product. On the device to be paired, enable location service/GPS. This setting varies by device but it’s commonly found in the notifications panel or Settings > General > Location. Then, try to pair the device.

For Android 6+, re-pair the device through the app
For first use on an Android device running Android 6 or newer, the product will need to be paired within the Bose Connect app before it is visible in the app. This is the case even if the device was already paired outside the Bose Connect app via the Android Bluetooth menu. Once done, however, the app will continue to auto-connect the device. For information on pairing, see Connecting mobile devices.

For all Android devices, clear the Bose Connect app cache
If using an Android device, clear the Bose Connect app’s cache. This process varies by device and Android version, but it is typically found by opening the device Settings menu, selecting “Apps” or “Applications”, selecting “Bose Connect” and choosing “Clear cache” and “Clear data”. Note: This will reset all Bose Connect app settings.

We work hard to protect your information. That's why we ask you to sign in to or the Chase Mobile® app to see your accounts on your desktop or mobile device.

Multiple authentication checks

When you sign in for the first time or with a device we don't recognize, we'll ask you for your username, password and a temporary identification code, which we'll send you by phone, email or text message. Once you give us the identification code, we'll sign you securely into your accounts.

This multistep process helps us protect your accounts and lets us recognize your device the next time you sign in. For extra security, we might ask you to do this again when you enroll in or start using new products (for example, our wire transfer service).

Chase App Not Recognizing Mobile Device

Suspicious activity

We monitor your profile to help us detect fraud as early as possible. We might call you if we notice a change in your online activity, but we'll never ask you for personal information over the phone, such as your mother's maiden name or Social Security Number.
If we can't reach you, we might place a temporary hold on your online activity to make sure it's you and not someone else using your account. If that happens, call us right away using one of numbers on How to Report Fraud to confirm your account activity, and you can start using your online and mobile access again.


Safe access to your account information

We work with some financial websites and apps to give you control of your financial information and to keep it safe and private. When you use these websites to invest or help manage your finances, you'll enter your username and password directly into a secure window from their website and you'll only have to give access once.

If you've given access to one of our partners, you'll see them in Linked Apps and Websites, where you'll be able to remove their access. If you've linked your Chase account to apps and websites that aren't included on that list, you can remove their access at any time by changing your password.

Chase App Not Recognizing Mobile Device

We protect your messages

Secure messages you send us (or we send you) on chase.comare protected, but messages you send to us outside of might not be secure. If you need to send us Social Security numbers, account numbers or other confidential information, please only send it in a secure message on You can also call us, visit one of our branches or send it by U.S. mail.

Encryption technology

Chase App Not Recognizing Mobile Devices

We use 128-bit encryption technology to protect your username, password and other personal account information when you're using our site or apps. You'll know your information is encrypted when the page you're on starts with 'https://' and you see a lock symbol in your web browser.

Keep in mind: We disable some features on your mobile device if it's been jailbroken or rooted, or if it contains malicious software.

Why we need your Social Security number

When we set up or manage your account information, we're required by law to have your Social Security number on file. We use internal policies to protect and limit access to your Social Security number and make sure it isn't used inappropriately.

Our employees

Chase App Not Recognizing Mobile Device Id

Our corporate code of conduct is our commitment to supporting the integrity and ethical standards we expect from our employees. The code includes specific guidelines about how we expect employees to protect confidential information (including your account and personal information), as well as guidelines to limit our employees access to your confidential information and restrict how we use and share information for certain processes and transactions.

Our business practices

Chase App Not Recognizing Mobile Device Status

We regularly review our business practices to make sure they follow the policies and procedures we created to protect your confidential information. Please call us if you think we've given you incorrect information according to the U.S. Consumer Privacy Notice or our Online Privacy Policy.